Terms and Conditions – 97pak Gaming Platform Pakistan

1 General Terms

Welcome to 97pak. These Terms and Conditions apply to all users of the 97pak platform, including the website, any mobile-optimised versions, and all associated services — sports betting, live casino, slots, fish games, promotions, and account management features.

By creating a 97pak account, accessing any part of the platform, or placing a bet or wager of any kind, you confirm that you have read these terms in full, that you understand them, and that you agree to be bound by them. These terms apply alongside any additional rules specific to individual games, promotions, or features — in the event of a conflict, the more specific rules take precedence.

97pak reserves the right to update or amend these terms at any time. When changes are made, the revised terms will be posted on this page with an updated date. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. If you disagree with any changes, you should close your account and stop using the platform.

All amounts on the 97pak platform are handled in Pakistani Rupees (PKR). Deposits, balances, winnings, and withdrawals are all denominated in PKR with no currency conversion at any step.

2 Eligibility

To register and use a 97pak account, you must meet all of the following conditions:

• You must be at least 18 years of age. 97pak does not permit access to any person under the age of 18, and age verification may be requested at any stage.
• You must be accessing the platform as an individual for personal, non-commercial entertainment purposes only.
• You must not be acting on behalf of another person or organisation when placing bets or using platform features.
• You must not be a person who has previously been excluded from 97pak or had an account closed for a terms violation.
• You must be capable of entering into a legally binding agreement under the laws applicable to you.

97pak does not make any representations about the legal status of online gaming in your specific jurisdiction. It is your sole responsibility to ensure that your use of the platform is lawful in the location from which you are accessing it.

3 Account Registration

Each individual may hold only one active 97pak account. Creating or operating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is a violation of these terms and may result in all associated accounts being permanently closed and any balances forfeited.

When registering for a 97pak account, you agree to provide:

• Your real, accurate full name as it appears on your valid identification documents.
• A valid, working contact number and email address that you own and have access to.
• Accurate date of birth confirming that you are aged 18 or above.
• Any additional information requested by 97pak for verification purposes.

You are responsible for maintaining the confidentiality of your 97pak login credentials. 97pak will not be liable for any losses resulting from unauthorised access to your account due to your failure to keep your password secure. If you suspect that your account has been accessed without your authorisation, contact 97pak support immediately.

97pak reserves the right to request identity verification documents at any stage — including but not limited to national identity card (CNIC), passport, or proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension or restriction of withdrawal access.

4 Deposits and Withdrawals

97pak supports deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and selected mobile wallets. All payment methods used on 97pak must be owned and registered in the name of the account holder — third-party payments are not accepted.

Deposits processed through JazzCash and Easypaisa typically reflect in your 97pak account balance almost immediately. Bank transfers and card payments may take slightly longer depending on the processing time of the financial institution involved.

Key conditions relating to deposits and withdrawals on 97pak:

• Minimum and maximum deposit limits apply and are displayed within the cashier section of the platform.
• Withdrawals are processed to the same payment method used for the most recent deposit where possible.
• 97pak reserves the right to request verification of your payment method before processing any withdrawal.
• Withdrawals may be delayed if there is an open bonus wagering requirement on the account at the time of the request.
• 97pak does not charge fees for standard deposits and withdrawals, though your payment provider may apply its own charges separately.
• Funds deposited on 97pak are intended for use on the platform. Depositing and immediately withdrawing without any gaming activity may be treated as misuse of the payment system.

In the event of a technical error that results in an incorrect credit to your 97pak account, you are required to notify support immediately. 97pak reserves the right to recover any funds credited in error, regardless of whether those funds have been wagered or withdrawn.

5 Bonuses and Promotions

97pak offers a range of bonuses and promotional offers to registered players. All bonuses are subject to specific terms that are stated on the relevant promotion page. The terms below apply as general conditions to all 97pak bonuses unless the specific promotion states otherwise.

• Bonuses are available to eligible accounts only. 97pak reserves the right to exclude accounts from any promotion at its discretion.
• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier is stated on each promotion.
• Bonus funds and real money funds in your 97pak account are tracked separately. Wagering requirements must be met on bonus funds before they convert to withdrawable cash.
• Using bonus funds on games with a contribution rate below 100% will count proportionally towards the wagering requirement. Contribution rates are specified per game category in the promotion terms.
• Bonuses claimed through multiple accounts, irregular betting patterns, or in a manner that 97pak determines constitutes bonus abuse may be vo ided without notice.
• Welcome bonuses apply to first deposits only and are available once per player, household, device, and payment method.
• PSL and cricket-specific promotions are subject to fixture availability and may be withdrawn or amended if the relevant match is postponed or cancelled.

6 Sports Betting Rules

97pak offers sports betting on cricket, football, esports, basketball, tennis, and other sports. Cricket coverage includes PSL, T20 internationals, ODI series, and Test matches. The following general rules apply to all sports betting activity on 97pak.

• All bets are accepted at the odds displayed at the time the bet is placed and confirmed. Odds are subject to change before a bet is confirmed.
• Once a bet is confirmed and accepted, it cannot be cancelled or amended by the player except where a cash-out option is available and exercised within the permitted window.
• In the event that a match or event is postponed, cancelled, or abandoned before the minimum required period of play, 97pak reserves the right to void all affected bets and return stakes to the respective accounts.
• If a result or market is settled incorrectly due to a technical error or human error, 97pak reserves the right to correct the settlement once the error is identified, regardless of the time elapsed.
• Bets placed after an event has already commenced (in-play or live betting) are accepted subject to real-time odds and availability. In-play markets may be suspended at any point during a live event.
• Maximum payout limits apply per event, per day, and per sport. These limits are displayed within the bet slip and may vary by market.
• 97pak reserves the right to limit the maximum stake accepted from any individual player on any market at its discretion.

For cricket specifically — given its popularity among Pakistani players — 97pak maintains detailed market coverage for PSL and international fixtures. However, market availability is subject to the start time and live status of each fixture and cannot be guaranteed for all events at all times.

7 Casino and Games

The 97pak platform includes live casino, slots, and fish games. The following conditions apply to all casino and game activity on the platform.

• All casino and game outcomes on 97pak are determined by certified random number generation (RNG) systems or by live dealer results in the case of live casino tables. 97pak does not manipulate outcomes.
• Game malfunction — including software errors, disconnection, or display faults — voids all affected plays and returns the stake to the player's account. 97pak is not liable for any winnings that would have resulted from a malfunctioned game round.
• Minimum and maximum stake limits apply per game and are displayed within the game interface before play begins.
• Players are responsible for understanding the rules and paytable of each game before wagering real PKR. 97pak provides game information within the platform.
• Fish games on 97pak operate on an arcade format. In-game rewards are credited to the player's 97pak balance in PKR at the applicable conversion rate displayed within the game.
• Live casino sessions are subject to table availability and streaming quality. 97pak is not liable for interruptions caused by third-party streaming infrastructure.

8 Prohibited Conduct

The following activities are strictly prohibited on the 97pak platform. Violation of any of these conditions may result in immediate account suspension, permanent closure, forfeiture of balance, and recovery of any funds withdrawn in connection with the violation.

• Creating or operating more than one 97pak account, whether using the same or different personal details.
• Using automated software, bots, scripts, or any form of artificial intelligence to place bets, access games, or interact with the platform.
• Exploiting software errors, display bugs, or pricing mistakes to place bets at incorrect odds or gain an unfair advantage.
• Colluding with other players to manipulate game outcomes or betting markets, including in live casino environments.
• Using the 97pak platform for any form of money laundering, financial fraud, or any other unlawful financial activity.
• Providing false, misleading, or fraudulent information during registration or verification.
• Sharing account access with any third party or allowing another person to operate your account on your behalf.
• Attempting to reverse-engineer, copy, or replicate any part of the 97pak platform, software, or content.

9 Privacy and Data

97pak collects and processes personal data provided during account registration and verification, payment transactions, and platform activity in order to operate the account, process payments, and comply with applicable obligations. Full details of how your data is used, stored, and protected are set out in the Privacy Policy.

By registering on 97pak, you consent to the collection and processing of your data as described in the Privacy Policy. Key points include:

• Your personal data will not be sold to third parties for marketing purposes.
• Payment information is processed securely and is not stored in a retrievable form on 97pak servers beyond what is necessary for transaction processing.
• 97pak may share data with payment processors, identity verification providers, and fraud prevention services as necessary to operate the platform.
• You have the right to request access to the personal data held about you and to request correction of inaccurate data by contacting 97pak support.

10 Responsible Gaming

97pak takes responsible gaming seriously. The platform is designed for adult entertainment — it should be enjoyed within your means and not treated as a source of income or a way to recover financial losses.

Every 97pak account has access to the following responsible gaming tools at no cost:

• Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit into your 97pak account.
• Session time reminders: Set alerts that notify you when you have been active on the platform for a specified duration.
• Cooling-off period: Take a break from the platform for a fixed period — 24 hours, 7 days, or 30 days — during which your account will be inaccessible.
• Self-exclusion: Permanently exclude your account from the platform. Once applied, self-exclusion cannot be reversed for a minimum period of six months.

These tools are available directly from your account settings. For more guidance on managing your gaming activity, visit the Responsible Gaming page. If you are concerned about your gaming habits, please use these tools or seek support from a qualified organisation.

11 Limitation of Liability

97pak provides the platform on an "as is" and "as available" basis. While every effort is made to ensure continuous, accurate, and error-free service, 97pak does not guarantee uninterrupted access to the platform and is not liable for any service interruptions caused by technical failures, maintenance, third-party infrastructure issues, or circumstances beyond reasonable control.

• 97pak is not responsible for losses arising from a player's decision to place bets or wagers. All gambling activity carries financial risk, and players accept this risk when using the platform.
• 97pak is not liable for loss of internet connectivity on the player's end during a live betting session or game round.
• In the event of a confirmed technical error that results in an incorrect payout, 97pak's maximum liability is limited to returning the original stake to the player's account.
• 97pak is not liable for any indirect, consequential, or special damages arising from use of the platform.

12 Changes to These Terms

97pak may update these Terms and Conditions at any time. Changes take effect from the date they are posted on this page. Where changes are material, 97pak will make reasonable efforts to notify registered account holders — for example via a platform notification or email to the registered address.

It is your responsibility to check this page periodically and stay informed of the current terms. Continued use of your 97pak account after changes are posted constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

13 Contact

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your 97pak account, please get in touch with the support team. 97pak customer support is available 24 hours a day, 7 days a week.

You can reach the 97pak support team via the live chat feature available within your account, or by emailing [email protected] (plain text — not a clickable link).

For matters relating to responsible gaming tools, account self-exclusion, or data access requests, please specify the nature of your request clearly when contacting support so it can be directed to the appropriate team without delay.