Privacy Policy – 97pak Pakistan Gaming Platform

1. Introduction

This Privacy Policy applies to all users of the 97pak platform — the website, mobile-optimised interface, and all associated services including sports betting, live casino, slots, fish games, and account management features. The policy explains how 97pak collects, processes, stores, and protects your personal information.

By creating a 97pak account or using any part of the platform, you confirm that you have read this Privacy Policy and that you consent to your personal data being handled in the ways described here. If you do not agree with how your data will be used, you should not register an account or continue using the platform.

This policy works alongside the 97pak Terms and Conditions. In the event of any conflict between the two documents on a privacy-related matter, this Privacy Policy takes precedence.

2. Data We Collect

97pak collects personal data in several ways — directly from you when you register and use the platform, automatically through your device and browser, and from third-party service providers involved in payment processing and identity verification.

Information you provide directly:

• Full name, date of birth, and contact details (mobile number and email address) provided at registration.
• Identity verification documents such as your CNIC or passport when requested for account verification.
• Payment method details — including the mobile wallet number associated with your JazzCash or Easypaisa account, or bank account details for Raast and bank transfer transactions.
• Communications you send to 97pak support, including chat logs, emails, and any documentation you attach.
• Preferences and settings you configure within your account, including responsible gaming limits.

Information collected automatically:

• IP address and approximate geographic location at the time of login and activity.
• Device type, operating system, browser type, and screen resolution.
• Pages visited within the 97pak platform, time spent on each section, and navigation patterns.
• Betting and gaming activity — markets wagered on, games played, stakes, and session duration.
• Cookies and similar tracking technologies as described in the Cookies section below.

3. How We Use Your Data

The personal data collected by 97pak is used for the following purposes:

97pak does not use your personal data for purposes beyond those listed above without first obtaining your consent or having a valid legal basis to do so. We do not use your data to build advertising profiles or sell it to marketing companies.

4. Legal Basis for Processing

97pak processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, payment details, and gaming activity is necessary to operate your account and deliver the services you signed up for.
• Legitimate interests: Fraud detection, security monitoring, and platform analytics serve the legitimate interests of 97pak and its users in maintaining a safe and well-functioning platform.
• Legal obligation: Identity verification and record-keeping may be required to meet applicable legal and financial obligations. 97pak will retain relevant records for as long as required by those obligations.
• Consent: Where 97pak relies on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support or updating your account preferences.

5. Data Sharing

97pak does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data may be shared with the following categories of third parties only where necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast, and bank transfer partners receive transaction data to process your PKR deposits and withdrawals. These providers handle your payment data under their own privacy and security obligations.
• Identity verification providers: Third-party KYC (Know Your Customer) services may receive copies of identity documents you submit to 97pak for age and identity verification purposes.
• Fraud prevention services: Anonymised or aggregated usage data and device fingerprinting information may be shared with fraud detection platforms to identify and prevent account abuse.
• Technology and hosting providers: Infrastructure and software providers who support the operation of the 97pak platform may have access to data as part of their service delivery, under strict confidentiality obligations.
• Legal authorities: Where required by applicable law or in response to a valid legal request, 97pak may disclose personal data to regulatory or law enforcement authorities.

All third parties with whom 97pak shares personal data are required to handle that data securely and to use it only for the specific purpose for which it was shared. 97pak does not permit third-party access to your data for any other purpose.

6. Payment Data and PKR Transactions

All financial transactions on 97pak are conducted in PKR. The platform supports deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. The following applies to how payment-related data is handled:

• Payment method details are used solely to process your deposits and withdrawals. 97pak does not store full card numbers or mobile wallet PINs.
• Transaction records — including deposit amounts, withdrawal requests, and their status — are retained as part of your account history for the duration required by our data retention policy.
• Payments are processed over encrypted connections. No payment data is transmitted in an unprotected format.
• Where a withdrawal is requested, 97pak verifies that the payment method used matches the account holder's verified identity before processing the transfer.
• If a payment is flagged as suspicious by our fraud systems or by a payment provider, 97pak reserves the right to place the transaction on hold pending investigation.

7. Cookies and Tracking

97pak uses cookies and similar technologies to keep the platform functional, to remember your session, and to understand how players use the site so we can improve the experience. Here is a breakdown of the types of cookies used:

• Essential cookies: Required for core platform functions — keeping you logged in, maintaining your session, and ensuring secure navigation. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to understand which pages and features are most used, how long sessions last, and where players encounter issues. This data is aggregated and does not identify you personally.
• Preference cookies: Store your settings and choices within the platform, such as language preference or responsible gaming limits, so you do not have to re-enter them each visit.
• Security cookies: Used to detect fraudulent activity, bot access, and account abuse. These cookies are active for all users and cannot be opted out of.

Most browsers allow you to control cookie settings through their preferences menu. Disabling essential cookies will affect platform functionality. Non-essential cookies can generally be disabled without impacting your ability to use the core features of 97pak.

8. Data Retention

97pak retains your personal data for as long as your account remains active and for a defined period after account closure. The specific retention periods depend on the type of data and the reason for holding it:

• Account registration data and identity verification documents are retained for the full duration of your account and for a minimum period after closure to meet financial record-keeping obligations.
• Transaction records, including deposit and withdrawal history in PKR, are kept for the period required to address any potential disputes or legal queries relating to those transactions.
• Support communications are retained for a reasonable period after the matter is resolved, to allow for follow-up if needed.
• Usage and analytics data is retained in aggregated, anonymised form and is not associated with individual accounts after the relevant retention period expires.

When your data is no longer required for any of the purposes above, 97pak will delete or anonymise it in a secure and irreversible manner. You may request early deletion of certain data by contacting support — please see the Your Rights section below for details.

9. Security

97pak takes the security of your personal data seriously. The platform uses industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your browser or device and the 97pak platform is encrypted using SSL/TLS protocols.
• Account passwords are stored in a hashed, non-reversible format. 97pak staff cannot view your password.
• Access to personal data within 97pak's internal systems is restricted to staff who need it to perform their role, and is logged for audit purposes.
• Payment processing infrastructure used by 97pak meets the security standards required by payment providers including JazzCash, Easypaisa, and card networks.
• Regular security reviews and testing are conducted to identify and address potential vulnerabilities.

While 97pak takes reasonable measures to protect your data, no platform can guarantee absolute security. You are also responsible for keeping your own login credentials secure. If you suspect your account has been compromised, contact 97pak support immediately.

10. Your Rights

As a 97pak account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact 97pak support with the details of your request. We aim to respond within a reasonable timeframe.

11. Minors and Age Protection

97pak is strictly an adult platform. The services offered — including sports betting on Cricket and PSL, live casino, slots, and fish games — are intended for persons aged 18 and above only. 97pak does not knowingly collect personal data from anyone under the age of 18.

If it is discovered or suspected that a user is under 18, the account will be suspended immediately and any data collected during the period of suspected underage access will be securely deleted once the situation is resolved. Any winnings accumulated during this period will be withheld.

Parents and guardians who believe a minor may have accessed 97pak are encouraged to contact support immediately at [email protected] so the account can be closed and the data removed without delay.

12. Changes to This Policy

97pak may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised date at the top. Where changes are material — meaning they significantly affect how your data is handled — 97pak will take reasonable steps to notify active account holders, for example through a platform notification or an email to your registered address.

Continued use of the 97pak platform after a policy update has been posted constitutes your acceptance of the revised terms. If you have concerns about any changes, please contact support or, if you do not agree with the updated policy, close your account before the changes take effect.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please contact the 97pak support team. Our team is available around the clock.

You can reach us through the live chat feature available inside your account, or by emailing [email protected] (this is a plain text address — not a clickable link). For data access and deletion requests, please include your registered account username and the nature of your request so it can be directed to the right team quickly.

For questions related to responsible gaming tools — including deposit limits, self-exclusion, or cooling-off periods — visit the Responsible Gaming page or contact support directly. For general platform questions, the FAQ page covers the most common topics.